Unless circumstances outside the control of the company prevent this, Salsas Quietud undertakes to deliver the product purchased within 48 hours of the date of purchase, and allows all products sold to be returned within 14 days of the date of delivery, as established in the Spanish Retail Trade Act.
The customer must first give notice of their intention by email. Salsas Quietud will reply in another email, specifying the precise instructions for the product return.
Return expenses will be borne by the customer.
Reimbursement into the customer’s account because of such a return will take place within 7 days of receipt of the goods by Salsas Quietud.
Returns will under no circumstances be permitted if the products supplied have clearly been used.
The products must as a mandatory requirement be returned properly packaged in their original wrapping, in perfect condition (not damaged or dirtied by the customer), with all accessories, instructions and documentation. They will be returned to the location specified by Salsas Quietud in the precise product return instructions sent by email.
If the return is not accepted by the supplier, because it deems that the product intended for return has been used, such products will remain at the distribution warehouse to be collected by the customer, for a period of no more than 30 days following the return.
Nor may packages be returned if they do not contain any enclosed elements serving to identify the sender (order number, name, address…).
The expenses and risks associated with product returns will be borne by the sender, who must send them securely and with the necessary guarantees to ensure that the returned goods arrive in perfect conditions of preservation.
Salsas Quietud may process returns of products purchased for the corresponding amount. Upon receipt of the returned products, Salsas Quietud will ascertain that they are in good condition and proceed to credit the amount paid, less delivery charges (€4.95, including VAT), irrespective of the cost of the product returned.
All those returning their product will receive an email informing them of the amount to be refunded to them.